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Operations Manager

Position Overview

An operations manager plays a pivotal role in ensuring the seamless flow of goods from suppliers to customers. This position entails meticulous planning and coordination of all logistics activities, from receiving and storing products to picking, packing and shipping them efficiently. The operations manager is also tasked with interpreting customer feedback, measuring operational performance against set plans, and developing comprehensive reports and metrics to track performance. By identifying savings opportunities and implementing continuous improvement initiatives, the operations manager ensures that the supply chain operations remain efficient, cost-effective and aligned with organizational goals.

What does an operations manager do?

  • Manage customer issues
  • Cultivate customer relationship
  • Identify savings opportunities
  • Pick, pack and ship products
  • Receive and distribute product
  • Interpret voice of customer feedback
  • Measure operational performance against plan
  • Develop and maintain reports, analytics and metrics
  • Collect historical data
  • Align demand with sourcing activities
  • Analyze historical data
  • Plan material requirements 
    operations manager

    Technical skills

    • Product knowledge
    • Response times
    • Operational and financial metrics
    • Company legal compliance
    • KPIs and targets
    • Supplier capabilities
    • Forecasting
    • Market and customer requirements
    • Diplomacy and negotiation
    • Evolving customer expectations
    • Service factor
    • Transaction history
    operations manager technical skills

    Leadership Skills

    • Critical thinking
    • Collaboration
    • Time management
    leadership skills

    Education

    Top 3 Bachelor’s Degrees:

    1. Business Administration
    2. Engineering
    3. Supply Chain Management

    Top 3 Master’s Degrees:

    1. Supply Chain Management
    2. Operations Management
    3. Business Administration
    Operations Manager Education

    Salary Ranges for an Operations Manager

    If you’re looking for a way to advance your career and become a certified expert in your field, consider an APICS certification. Based on results from the annual ASCM Supply Chain Salary and Career report, supply chain managers with an APICS certification reported earning more than their counterparts without a certification.


    Earn 27% more with an APICS certification

    It pays to earn an APICS Certified in Planning and Inventory Management (CPIM), Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation and Distribution (CLTD) certification.

    Explore now

    Salary Ranges for an Operations Manager